Returns & Exchanges
At AARIVÉ, every order is checked and packed carefully before dispatch.
Returns
AARIVÉ does not accept normal product returns for change of mind, colour preference, design preference or any similar reason.
Eligible claims relating to a wrong, damaged or defective product will be considered according to this policy, our Refund Policy, and applicable law.
For any claim involving a wrong, damaged or defective product, the customer must provide a complete and uninterrupted unboxing video.
- Begin before opening the delivery package.
- Clearly show the shipping label / order details.
- Show the package from all sides.
- Show the complete opening of the package.
- Clearly show the product and the issue.
- Not be cut, edited or interrupted.
Size Exchange
AARIVÉ provides size exchange only.
If you have selected the wrong size, you may request an exchange subject to availability. The exchange request must be raised within 7 days of delivery.
- Be unused
- Be unworn
- Be unwashed
- Be free from stains, odour or damage
- Have original tags attached
- Be in its original condition and packaging
Exchange Shipping Charges
For size exchanges, all applicable courier/return shipping charges are borne by the customer.
The customer is responsible for safely sending the product back to AARIVÉ.
Once the returned product is received and inspected, the replacement size will be dispatched, subject to availability.
Wrong / Damaged / Defective Product
If you receive a wrong, damaged or defective product, contact us within 48 hours of delivery.
A complete and uninterrupted unboxing video is required to process the claim.
- Order number
- Unboxing video
- Photographs of the product
- Description of the issue
If the issue is verified as an AARIVÉ error or eligible product defect, we will provide an appropriate resolution in accordance with applicable law.
Non-Exchangeable Products
Exchange is not available for:
- Customised or personalised products
- Custom embroidery orders
- Used or washed products
- Products without original tags
- Products damaged after delivery
- Products altered by the customer
- Products outside the exchange period
Size Availability
Size exchanges are subject to availability.
If the requested replacement size is unavailable, AARIVÉ will communicate the available options.
How to Request an Exchange
To raise an exchange or reporting request, please contact our support team with your order details: