Refund Policy
AARIVÉ generally does not offer refunds for change-of-mind returns.
Refunds may be processed where applicable under our Cancellation Policy, or where a refund is determined to be an appropriate resolution for an eligible wrong, damaged or defective product claim.
Approved Refunds
If a refund is approved, it will generally be initiated to the original payment method used for the order.
The time taken for the amount to reflect in your account may depend on the relevant bank or payment provider.
Cancellation Refunds
If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.
Non-Refundable Situations
Refunds may not be available for:
- Change of mind
- Colour preference
- Design preference
- Incorrect size selected by the customer
- Used or washed products
- Products damaged by the customer
- Customised or personalised products, except where applicable law requires otherwise
- Claims without the required unboxing evidence where such evidence is necessary to establish the issue
- Products outside the applicable policy period
Failed Delivery / Returned Shipments
If an order is returned to AARIVÉ because of an incorrect address, repeated failed delivery attempts or customer refusal, any refund and applicable shipping deductions will be handled according to the circumstances and applicable law.
Contact
If you have questions regarding refunds or need assistance with your order, please reach out to us: